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If for any reason the customer is not satisfied with his purchase, the items can be returned within 14 days from the date of receipt of the goods.
The customer who makes the order will bear the shipping costs to return the item and will then receive a refund.

Returns for Italy:

Reason Return How to proceed
Change Size Shipping charged to the customer.

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.
Change Color Shipping charged to the customer.
Change Article Shipping charged to the customer.
Refund Shipping charged to the customer.

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card or Paypal the amount refunded will be available in about 5 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for European Union member countries and Switzerland:

Reason Return How to proceed
Change Size Shipping charged to the customer.

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.
Change Color Shipping charged to the customer.
Change Article Shipping charged to the customer.
Refund Shipping charged to the customer.

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card or Paypal the amount refunded will be available in about 5 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

Returns for United States and Canada:

Reason Return How to proceed
Change Size Shipping charged to the customer.

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.
Change Color Shipping charged to the customer.
Change Article Shipping charged to the customer.
Refund Shipping charged to the customer.

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@chemiseimola.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article);
  • 4) Proceed to send the items to be returned;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card or Paypal the amount refunded will be available in about 5 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment or bank transfer you will need to provide your IBAN to make a transfer in your favor.

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